Terms of Service

TradeWeave Inc. (“TradeWeave,” “we,” “us” or “our”) is a home‑service technology company based in Sarasota, Florida (United States). We provide consulting, implementation and Proprietary software to help companies manage home‑service projects and related operations. These Terms of Service (the “Terms”) are a legal agreement between TradeWeave and any person or entity who accesses or uses our websites, software, mobile applications or services (collectively, the “Services”). By accessing or using the Services, you (“you” or “User”) agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

1. Acceptance and Eligibility

Binding agreement. By using the Services, you accept these Terms and consent to enter into a binding contract with TradeWeave. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” will refer to that entity.

Eligibility. The Services are intended for Users who are 18 years of age or older and capable of forming a binding contract. By using the Services, you represent that you meet these requirements. If you are under 18, you may use the Services only with the involvement of a parent or legal guardian. You may not access or use the Services if you have been previously suspended or terminated by us.

2. Changes to Terms

We may modify these Terms from time to time to reflect changes to our Services, our business, or applicable laws. If we make material changes, we will post the revised Terms on our website and update the “Effective date.” Continued use of the Services after any such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and cancel any subscription or account.

3. Services Overview

TradeWeave provides a combination of consulting services, implementation assistance and access to proprietary software that helps businesses manage home‑service projects. The Services may include:

• Consulting and implementation: advisory and implementation services tailored to your business needs.
• Software services: access to web-based and mobile applications that provide project management, scheduling, invoicing, analytics and related features, including automated solutions-architecture tools.
• Recurring subscription plans: subscription‑based plans providing access to software, support, Retainerships, Consulting or other services.
• Usage‑based services: optional add‑ons (e.g., additional data storage, premium support) billed according to usage.

We may modify or discontinue any part of the Services, add new features or impose limits on certain features at our discretion. We will provide notice for changes that materially affect your rights.

4. Account Registration

Registration. To use certain features, you must create an account. You agree to provide accurate and complete information during registration and to keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Account security. If you suspect unauthorized use of your account, you must promptly notify us. We are not liable for any loss or damage arising from unauthorized use of your account.

Third‑party accounts. Some Services may allow you to register or sign in through third‑party accounts (e.g., Google or Microsoft). Your use of those third‑party services is governed by their terms and privacy policies.

5. Payment, Billing, Commitments and Enforcement

5.1 Fees and Payment Authorization

You agree to pay all fees associated with the Services as specified at checkout, in any order form, proposal, invoice or service agreement. All fees are billed upfront or in advance of service delivery in accordance with the payment structure applicable to your engagement. TradeWeave offers the following payment structures:

• Full Payment Upfront: The total estimated fees for the engagement are due in full at signing, prior to the commencement of any Services.
• Milestone-Based (50/50) — Projects Only: Where agreed in writing for project-based engagements, fifty percent (50%) of the total project fee is due at signing prior to commencement, and the remaining fifty percent (50%) is due upon reaching the defined milestone specified in your order form, proposal or service agreement. Work on the second phase of the project will not commence until the milestone payment is received.
• Monthly Installment Plan — Retainers Only: Where agreed in writing for retainer-based engagements, fees are paid in monthly installments. Each installment is due and payable in advance of the month of service it covers. Monthly recurring charges are processed automatically on the 5th of each calendar month. The first installment is due at signing and covers the initial period of service.

By providing payment information, you authorize TradeWeave Inc. and its third‑party payment processors (including Stripe) to charge your designated payment method for:

• Subscription fees (including recurring renewals);
• Consulting, retainer, onboarding, and implementation fees;
• Usage‑based charges and overages;
• Applicable taxes; and
• Late fees, chargeback fees and reasonable enforcement costs.

Regardless of the payment structure selected, all fees are deemed earned upon commencement of the applicable service period or project phase. A failed payment does not relieve your obligation to pay. Unless otherwise stated, all fees are due and payable in U.S. dollars.

5.2 Subscription Plans and Automatic Renewal

All subscription plans automatically renew at the end of each billing cycle unless you cancel in accordance with these Terms. Charges following renewal are deemed authorized and valid; failure to cancel prior to renewal does not entitle you to a refund. TradeWeave may modify subscription pricing for future billing cycles by providing at least thirty (30) days’ prior written notice.

5.3 Minimum Term and Non‑Cancellable Commitments

Certain services (e.g., retainers, onboarding programs, consulting packages, implementation plans or bundled service agreements) may require a minimum commitment period (“Minimum Term”). By agreeing to a Minimum Term, you acknowledge and agree that:

• The commitment is non‑cancellable during that period;
• You owe and must pay the fees for the entire Minimum Term;
• Terminating early does not relieve you of payment obligations.

If you terminate or default before the end of the Minimum Term, all remaining fees for the balance of the term become immediately due and payable, and TradeWeave may accelerate and invoice the entire remaining balance. No refunds or prorations will be issued for early termination.

5.4 Professional Services – Final Sale

All consulting, implementation, onboarding, advisory sessions, strategy calls, workflow design, retainers and other professional services (“Professional Services”) are final sale and non‑refundable. Professional Services are billed upfront or in advance under one of the payment structures described in Section 5.1. Once payment is made and services are scheduled, initiated or made available, the associated fees for that payment or phase are deemed fully earned regardless of whether you utilize the services. Specifically:

• Full Payment Upfront: All fees are non-refundable upon receipt.
• Milestone-Based (50/50): The initial 50% deposit is non-refundable upon signing. The remaining 50% becomes non-refundable upon commencement of the second project phase or delivery of the defined milestone, whichever occurs first.
• Monthly Installments: Each monthly installment is non-refundable once processed, as it covers services made available during that month.

Refunds or credits will not be issued due to:

• Dissatisfaction with outcomes;
• Your failure to implement recommendations;
• Missed sessions;
• Changes in business strategy; or
• Financial hardship.

If Professional Services are bundled with a subscription or installment plan, any unpaid amounts for the remainder of the engagement become immediately due upon early termination. Notwithstanding the foregoing, the conditional money-back guarantee described in Section 11 may apply where a client has fully satisfied all obligations specified therein. In the event of any conflict between this Section and Section 11, Section 11 shall govern solely with respect to the guarantee conditions set forth therein.

5.5 No‑Refund Policy

Except as required by applicable law or as otherwise provided in these Terms, all payments are non‑refundable. No refunds or credits will be issued for:

• Partial billing periods or unused time or features;
• Failure to cancel before renewal or downgrades;
• Business performance expectations or third‑party integration issues;
• Promotional or discounted pricing; or
• Account suspension due to breach of these Terms.

Limited exceptions may apply only if (1) TradeWeave verifies duplicate or incorrect billing, or (2) a material system failure solely attributable to TradeWeave remains unresolved for more than thirty (30) days after you provide written notice and cooperate in troubleshooting. Refund requests must be submitted in writing within seven (7) days of the issue. Eligibility determinations are at TradeWeave’s sole discretion.

5.6 Chargebacks and Payment Disputes

Prior to initiating a chargeback, you agree to contact billing@tradeweave.co and allow at least ten (10) business days for resolution. Initiating a chargeback for a valid, authorized charge constitutes a material breach of these Terms. If you initiate a chargeback:

• TradeWeave may immediately suspend or terminate your account;
• The disputed amount becomes immediately due;
• You are responsible for all chargeback fees, penalties, administrative costs and reasonable attorneys’ fees; and
• TradeWeave may re‑charge your payment method or pursue collection.

You authorize TradeWeave to provide relevant account records, transaction data, IP logs and your acceptance of these Terms to payment processors, financial institutions, arbitrators or courts to contest disputes. Multiple or abusive chargebacks may result in permanent termination of your account and legal action.

5.7 Late Payments and Collections

Amounts unpaid more than fifteen (15) days after the due date may incur a late fee equal to 5% of the overdue amount per month or the maximum rate permitted by law, whichever is lower. TradeWeave may suspend Services without notice for non-payment. You agree to reimburse TradeWeave for reasonable collection costs, including attorneys’ fees, arbitration fees, court costs and collection agency fees.

5.8 Taxes

All fees are exclusive of applicable sales, value‑added, goods and services or similar taxes. You are responsible for all such taxes and duties, except for taxes based on TradeWeave’s net income.

5.9 Suspension for Non‑Payment

TradeWeave may suspend access to the Services for non‑payment without liability. Suspension does not relieve you of your payment obligations. Access will not be restored until all outstanding amounts are paid in full.

6. Cancellation and Termination

All cancellation and termination rights in this Section are subject to Section 5 (Payment, Billing, Commitments and Enforcement). Any cancellation rights are limited by Minimum Term commitments.

6.1 Your Cancellation Rights

You may cancel your subscription at any time through your account settings or by contacting our support team. To avoid being charged for the next billing cycle, you must cancel at least 30 days (or the applicable notice period stated in your subscription plan) before your renewal date. If you cancel after the renewal date, your subscription remains active until the end of the current billing period; no partial refunds will be issued.

6.2 Termination by TradeWeave

We reserve the right to suspend or terminate your account if: (a) you violate these Terms or any applicable law; (b) you fail to pay fees or charges within fifteen (15) days of the due date; (c) you engage in fraudulent or unauthorized use of the Services; or (d) we reasonably believe your use of the Services could harm TradeWeave, our users or third parties. If we terminate due to your breach, you are not eligible for a refund.

6.3 Effects of Cancellation or Termination

Upon cancellation or termination:

• Your right to use the Services will cease at the end of the current billing period;
• You will remain responsible for any unpaid fees incurred before cancellation or termination; and
• We may delete or disable access to your data, subject to the ServiceTitan Connected Data Addendum and any applicable data processing agreement. We are not obligated to maintain or provide copies after termination except as those documents or applicable law require.

7. Refund Policy

General rule. All subscription fees and other payments are non‑refundable except as required by law or expressly stated in these Terms.

Billing errors. If we mistakenly charge you (e.g., duplicate charge), you may request a full refund. We will verify and process such refund requests promptly.

Service malfunction. If the software fails to function as described due to a technical issue on TradeWeave’s side and we do not resolve the issue within thirty (30) days, you may be eligible for a refund or credit.

First‑time subscribers. New customers who cancel within seven (7) days of subscription activation and have not accessed or used the Services may be eligible for a refund of up to 90% of the first month’s subscription fee, at TradeWeave’s sole discretion. The remaining amount is retained to cover payment processing fees and administrative costs. This does not apply to Professional Services, onboarding fees, or implementation fees.

Non‑refundable situations. We will not issue refunds if you fail to cancel your subscription before renewal, are dissatisfied due to personal preferences, experience service disruptions caused by third‑party integrations or your own technical issues, or request refunds for setup or implementation fees, promotional plans or discounted rates. No refunds or credits are provided for partial periods of service or unused features.

Refund processing. Approved refunds will be credited to your original payment method within ten to fifteen business days. We are not responsible for delays caused by financial institutions. We may, at our sole discretion, provide credits or refunds in other circumstances; such decisions do not create an obligation to offer the same arrangement in the future.

Policy modifications. We may modify our cancellation or refund policy at any time. We will notify you of significant changes via email or a prominent notice on our website.

8. Intellectual Property

Ownership. TradeWeave and its licensors retain all rights, title and interest in and to the Services (including software, documentation, designs, logos and content). Except for the limited rights expressly granted in these Terms, we do not grant you any rights to our intellectual property.

Limited license. Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable, revocable license to access and use the Services solely for your internal business purposes. You may not copy, modify, distribute, sell, lease, reverse engineer or create derivative works based on the Services.

User content. You retain ownership of any content, data or materials you upload or submit through the Services (“User Content”). You grant TradeWeave a worldwide, royalty-free, sublicensable license to use, host, store, reproduce and display User Content solely to provide the Services and improve our offerings. You represent that you have all necessary rights to grant this license and that your User Content does not infringe the rights of others or violate applicable law. This general license does not expand TradeWeave’s rights in ServiceTitan Connected Data, which are governed exclusively by Appendix A.

Feedback. If you provide suggestions, ideas or feedback about the Services, you grant us an unrestricted, perpetual, irrevocable license to use that feedback without compensation to you.

9. Acceptable Use

You agree not to:

• Use the Services for any illegal purpose, including violating any local, state, national or international law;
• Harass, threaten or abuse any person, or engage in hate speech or discrimination;
• Send spam, phishing or unsolicited communications, or use the Services for bulk email marketing without consent;
• Interfere with the security, integrity or performance of the Services, attempt unauthorized access, upload malware or engage in fraudulent activities;
• Violate intellectual property rights, including uploading content that infringes patents, trademarks, copyrights or trade secrets;
• Impersonate another person or misrepresent your affiliation with any person or entity; or
• Excessively use system resources or circumvent usage limits.

TradeWeave may monitor and remove User Content or suspend accounts that violate these restrictions.

10. Third‑Party Services

Our Services may integrate with or utilize third-party services, such as Stripe, cloud hosting providers, analytics tools, and customer-selected business platforms. Your use of third-party services is subject to their respective terms and privacy policies. TradeWeave does not control and is not responsible for third-party services. By using a third-party service with our Services, you authorize TradeWeave to share information and instructions only to the extent necessary and permitted to provide the Services. ServiceTitan Connected Data may be disclosed only to recipients and subprocessors permitted by Appendix A.

11. Money‑Back Guarantee and Disclaimer of Warranties

Notwithstanding the final-sale and non-refundable provisions of Section 5.4, TradeWeave stands behind the effectiveness of its Services and offers the following conditional guarantee. Provided that you complete all actionable items and deliverables we specify — including implementing recommended strategies, providing timely feedback and required information, and completing assignments on schedule — and there are no factors beyond our control (such as market changes, regulatory shifts, extreme weather, natural disasters or other force-majeure events), you should see a measurable increase in operational efficiency and revenue. If you meet these obligations yet fail to achieve such improvement within the agreed‑upon timeframe, you may request a refund of the fees paid. Refund requests must be submitted in writing within 10 business days following the guarantee period and must include documentation showing that all directions were followed.

Except for the conditional refund described above, the Services are provided “as is” and “as available.” TradeWeave makes no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title or non‑infringement. We do not guarantee that the Services will be uninterrupted, secure, error‑free or meet your specific requirements. You use the Services at your own risk. Some jurisdictions do not allow the exclusion of certain warranties; in such cases, portions of this disclaimer may not apply.

12. Limitation of Liability

To the fullest extent permitted by law:

• TradeWeave will not be liable for any indirect, special, consequential, exemplary or punitive damages, including lost profits, lost revenues, lost data, or business interruption, arising out of or in connection with your use of the Services or these Terms, even if we have been advised of the possibility of such damages.
• Our total liability arising from or relating to these Terms and the Services will not exceed the amount you paid to TradeWeave for the Services in the twelve (12) months preceding the event giving rise to the claim.
• This limitation applies regardless of the legal theory (contract, tort or otherwise) and even if a limited remedy fails of its essential purpose.

Certain jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend and hold harmless TradeWeave, its affiliates, directors, officers, employees and agents from and against all claims, liabilities, damages, losses and expenses (including attorneys’ fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms or applicable law; (c) your User Content; or (d) your violation of any rights of a third party.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms and any dispute or claim relating to them or the Services are governed by and construed in accordance with the laws of the State of Florida, excluding its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Informal Dispute Resolution

Most disputes can be resolved informally by contacting us at legal@tradeweave.co. You agree to try to resolve disputes with us informally before pursuing other avenues.

14.3 Binding Arbitration

If we cannot resolve a dispute informally, you and TradeWeave agree to resolve any dispute, claim or controversy arising out of or relating to these Terms or the Services by binding arbitration on an individual basis. The arbitration will be conducted in the state of Florida, by a single arbitrator under the rules of the American Arbitration Association (AAA). The Federal Arbitration Act and federal arbitration law apply. You and TradeWeave waive any right to a jury trial or to participate in a class action or representative proceeding. However, either party may seek injunctive relief in state or federal court to stop infringement of intellectual‑property rights or unauthorized access to the Services.

14.4 Opt‑Out

You may opt out of the arbitration clause by sending written notice to legal@tradeweave.co within thirty (30) days of first accepting these Terms. If you opt out, you agree that any disputes will be resolved in the state and federal courts located in the state of Florida, and you consent to the personal jurisdiction of those courts.

15. ServiceTitan Relationship and Third-Party Platform Disclaimer

TradeWeave may participate in ServiceTitan programs and may hold separate written authorization for specified integrations, capabilities, and data uses. Those approvals and any authorized program designations do not create a legal partnership, joint venture, agency, employment, fiduciary, franchise, or representative relationship unless a separate signed agreement expressly states otherwise. TradeWeave cannot bind ServiceTitan. ServiceTitan controls its platform, APIs, products, and support, and may change, restrict, suspend, or discontinue them. TradeWeave is responsible for its own Services and compliance but does not warrant or control ServiceTitan’s systems or data. Claims concerning TradeWeave’s Services remain subject to these Terms; claims concerning ServiceTitan’s platform must be directed as applicable under ServiceTitan’s terms. Nothing in this Section limits liability that cannot lawfully be limited.

16. Miscellaneous

Entire Agreement and precedence. These Terms, including Appendix A, together with each applicable signed Order Form, statement of work, and data processing agreement, constitute the agreement between you and TradeWeave for the Services and supersede prior agreements concerning the same subject. If they conflict, a signed Order Form controls commercial scope, a data processing agreement controls Personal Data obligations where more protective, and Appendix A controls ServiceTitan Connected Data. No customer document or instruction may expand TradeWeave’s authorization from ServiceTitan.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Assignment. You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign our rights and obligations at any time.

No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Contact Information. For questions about these Terms, please contact us at legal@tradeweave.co or by mail at TradeWeave Inc., 8051 N Tamiami Trail, STE E6, Sarasota, FL 34243, USA.

Appendix A — ServiceTitan Connected Data Addendum

A.1 Definitions and Controlling Authorization

“ServiceTitan Authorization” means the then-current written approvals, restricted-API terms, certification materials, scope documents, or other written agreement between ServiceTitan and TradeWeave that expressly governs TradeWeave’s application and use of ServiceTitan APIs and data. “Authorized Scope” means the application type, tenants, API environments, endpoints, fields, processing purposes, analytics, data-mining activities, recipients, artificial-intelligence uses, and retention periods permitted by the ServiceTitan Authorization. “Connected Data” means data relating to Client that TradeWeave obtains from ServiceTitan through the approved integration.

No Client instruction, consent, Order Form, or provision of these Terms expands the Authorized Scope. TradeWeave may refuse, gate, or suspend any instruction or feature that would exceed it or when the required authorization or retention controls cannot be verified.

This Appendix controls over conflicting general provisions of these Terms for Connected Data. An applicable data processing agreement controls Personal Data obligations where it is more protective. A signed Order Form may narrow, but may not expand, the Authorized Scope. ServiceTitan’s applicable terms, documentation, Certified Scope, and ServiceTitan Authorization govern TradeWeave’s use of ServiceTitan APIs and content; to the extent expressly stated in the ServiceTitan Authorization, that authorization controls over conflicting public ServiceTitan terms.

A.2 Client Connection, Instructions, and Authority

Client authorizes TradeWeave to connect to the ServiceTitan tenants Client owns or administers using only ServiceTitan-approved integration environments, scopes, endpoints, credentials, and methods, and instructs TradeWeave to process Connected Data for the Permitted Purposes in Section A.3.

Client represents that it has authority to authorize the connection and processing; has provided all required notices and obtained all required consents or other lawful bases for data concerning its customers, prospects, employees, technicians, contractors, calls, communications, and business operations; and will not direct TradeWeave to access another entity’s tenant or exceed the Authorized Scope.

Client may revoke its connection or an optional capability through the available settings or by written request. Revocation does not affect processing lawfully completed before it takes effect, but TradeWeave will stop affected API calls and apply Section A.8.

A.3 Permitted Processing

Subject to the Authorized Scope, Client grants TradeWeave a limited, non-exclusive, revocable license during the applicable Service term to retrieve, normalize, validate, index, store, analyze, and display Connected Data only to:

• provide audits, monitoring, configuration-drift detection, data-quality analysis, reconciliation, revenue-leakage detection, anomaly detection, reports, alerts, recommendations, and approved remediation workflows;
• perform multi-tenant analytics, data mining, cross-customer benchmarking, statistical analysis, and product improvement only to the extent expressly permitted by the ServiceTitan Authorization and Client’s Order Form, settings, or documented instructions;
• use approved AI or machine-learning systems for classification, summarization, forecasting, anomaly detection, and generation of customer-facing insights only as provided in Section A.5;
• secure, support, test, troubleshoot, and maintain the Services; and
• disclose Connected Data or outputs only to Approved Recipients under Sections A.4 and A.6.

TradeWeave will request and use only the minimum scopes, endpoints, fields, and data reasonably necessary for approved functionality and will de-provision access that is no longer needed.

A.4 Tenant Isolation, Cross-Tenant Analytics, and Sharing

TradeWeave will maintain logical tenant separation, data lineage, access controls, and the ability to identify and selectively delete each Client’s Connected Data. Tenant-specific data and outputs are available only to Client, its authorized users, and other recipients permitted by both Client’s instructions and the ServiceTitan Authorization.

Cross-tenant outputs may contain only aggregated or de-identified information unless tenant-identifiable disclosure is expressly permitted by the ServiceTitan Authorization and authorized in writing by each affected Client. TradeWeave will use reasonable safeguards designed to prevent another customer or individual from being identified or another tenant’s data from being extracted.

TradeWeave will not sell raw Connected Data, use it for cross-context behavioral advertising or third-party marketing, or attempt to re-identify de-identified information except as permitted by law to test or validate de-identification safeguards.

A.5 Artificial Intelligence and Automated Actions

TradeWeave may use AI only within the Authorized Scope, for capabilities enabled by Client, and through predefined application operations. Authorized personnel may review inputs and outputs for service delivery, security, support, and quality assurance.

Unless both the ServiceTitan Authorization and Client’s applicable agreement expressly permit a specific activity, TradeWeave will not: (a) use Connected Data to train, fine-tune, benchmark, or improve a general-purpose, shared, or third-party model; (b) permit a model provider to use Connected Data for its own purposes; (c) create an AI training dataset or synthetic training data from Connected Data; (d) use Connected Data to generate outputs for an unaffiliated third party; (e) allow AI to autonomously select or expand API endpoints, fields, scopes, or actions; or (f) execute a write operation or consequential business action without an authorized human review or approval step.

AI-generated findings may be incomplete or incorrect and must be reviewed before operational use. TradeWeave does not use Connected Data as the sole basis for a decision producing legal or similarly significant effects about an individual.

A.6 Subprocessors and Approved Recipients

Client authorizes TradeWeave to use hosting, security, analytics, communications, and AI providers permitted by the Authorized Scope. Each provider that processes Connected Data must be bound by written confidentiality, security, use, retention, and deletion restrictions at least as protective as those applicable to TradeWeave, must process the data only to provide services to TradeWeave, and may not use it for independent purposes. TradeWeave remains responsible for its providers as required by applicable agreements and law and will provide a current subprocessor list upon reasonable request.

“Approved Recipients” are Client and its authorized users; ServiceTitan as required to operate or govern the integration; TradeWeave personnel and providers with a need to know; recipients Client specifically directs and the ServiceTitan Authorization permits; and authorities or transaction parties where disclosure is required by law or a protected corporate transaction.

A.7 Ownership and Authorized Aggregated Insights

Client retains its rights in its underlying business data. ServiceTitan retains all rights in the ServiceTitan platform, APIs, documentation, and ServiceTitan content. TradeWeave retains all rights in its software, rules, schemas, algorithms, methodologies, templates, dashboards, and improvements, excluding Client’s underlying data and ServiceTitan content.

Subject to the ServiceTitan Authorization, Client’s applicable agreement, and law, TradeWeave may create and use aggregated or de-identified insights that cannot reasonably identify Client or an individual to operate and improve the Services and to create or commercialize approved benchmarking and analytics products. Those rights do not transfer ownership of Connected Data or ServiceTitan content and do not authorize sale, licensing, or disclosure of raw Connected Data.

TradeWeave will not attempt to re-identify protected aggregated or de-identified information and will contractually prohibit recipients from doing so, except where law permits testing or validation of de-identification safeguards.

A.8 Retention, Disconnection, Return, and Deletion

TradeWeave will retain each category of Connected Data no longer than permitted by the ServiceTitan Authorization, Client’s Order Form or data processing agreement, and applicable law. Where periods differ, the shorter period controls unless law requires longer retention.

Upon Client disconnection, revocation, or termination, TradeWeave will immediately stop affected API calls and delete, de-identify, or return Connected Data within the required period. TradeWeave will honor ServiceTitan deletion instructions within the period specified by the controlling ServiceTitan terms or ServiceTitan Authorization and will maintain the ability to selectively delete data by tenant.

Data may remain temporarily in secured backups until overwritten under normal backup schedules and may not be restored except for disaster recovery. Any required deletion will be reapplied if a backup is restored. Minimal security, billing, dispute, and compliance records may be retained where required, without continued operational use of Connected Data. Aggregated or de-identified insights may survive only where the ServiceTitan Authorization, Client’s agreement, and law permit it.

A.9 Security and Incidents

TradeWeave will maintain reasonable administrative, technical, and physical safeguards for Connected Data and credentials, including least-privilege access, encryption in transit and at rest where appropriate, tenant separation, logging, secure credential management, vulnerability management, and incident response. TradeWeave will provide required security-incident notices to ServiceTitan and Client within the applicable contractual and legal timeframes.

A.10 Analytics Outputs and Third-Party Platform Dependency

Findings, anomaly scores, forecasts, benchmarks, recommendations, and estimated financial impact are analytical estimates based on available data. They may be incomplete or inaccurate, do not guarantee recovered revenue, savings, compliance, or business results, and are not legal, tax, accounting, employment, credit, insurance, or investment advice. Client remains responsible for reviewing source records and approving operational changes. Any specific guarantee in Section 11 or a signed Order Form applies only according to its stated conditions.

ServiceTitan controls its platform and APIs and may change, restrict, suspend, or discontinue them. TradeWeave may modify, gate, or suspend affected functionality to comply with ServiceTitan requirements and is not responsible for failures caused by ServiceTitan systems, availability, or source-data quality, except to the extent applicable law does not permit that limitation.