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Ongoing Support Partner

ServiceTitan Ongoing Support Plans

ServiceTitan ongoing support means having a dedicated certified expert who knows your account, workflows, and priorities. ServiceTitan evolves with new features and updates, while your own operating processes and team also change over time. Without clear ownership, configuration debt and unresolved questions can accumulate. TradeWeave's support plans give you a named consultant with defined Slack and email access, scheduled strategy calls, and proactive recommendations based on the scope and response expectations in your plan.

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In plain English

What we do
A dedicated ServiceTitan expert on call — flexible monthly support plans that keep your platform optimized and your team productive.
When you need it
Think of it as a fractional ServiceTitan administrator on your team.
What you get
Defined support access and response expectations · Proactive optimization, not reactive fixes · Stay current with new features and updates
Why TradeWeave

Why choose TradeWeave for Ongoing Support

Think of it as a fractional ServiceTitan administrator on your team. Your dedicated consultant knows your account, your workflows, and your goals. When ServiceTitan releases new features, we evaluate them for your business, configure the valuable ones, and train your team. When issues arise, requests follow the response expectations defined in your support plan.

Plans are month-to-month with no long-term contracts. Support plan members also receive preferred rates on larger projects like pricebook rebuilds, new integrations, or major workflow changes. Scale up or down as your needs change.

What you get
Defined support access and response expectations
Proactive optimization, not reactive fixes
Stay current with new features and updates
Consistent consultant who knows your business
Reduced internal ServiceTitan management burden
Preferred rates on larger projects
Next openingCheck availability
Pick a time →Send a question →

Who you'll work with

Certified providers and operators, not account managers.
Dean Mainardi
Co-Founder
Moroni Montuy
Co-Founder, Chief Strategy Officer
Charlie Vecchio
Chief Executive Officer
Victoria Hall
Chief Operations Officer
Pon Songsamayvong
Chief Marketing Officer
Craig Sirulnik
Data Migration Specialist
Ahmed Siddiqui
Sales Consultant
Taofiq Oukpedjo
Sales Consultant
Case study · Roofing
Guaranteed Roofing & Fencing
Sylas Smith · Owner

"I don't know how any roofer could make this transition successfully without a group like TradeWeave. If you're moving to this platform, I don't know how you'd do it without them."

Read the roofing story →
FAQ

Common Questions

What's included in a ServiceTitan ongoing support plan?

A named certified consultant with direct Slack and email access, scheduled strategy calls, evaluation and configuration of new ServiceTitan features for your business, and proactive optimization recommendations — effectively a fractional ServiceTitan administrator.

Is there a long-term contract?

No. Support plans are month-to-month with no long-term contract, and you can scale up or down as your needs change. Members also receive preferred rates on larger projects.

How fast do support requests get answered?

Response expectations are defined in the support plan so you know how requests are handled. A named consultant who already knows your account, workflows, and goals can begin with relevant context instead of restarting discovery for each issue.

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Get expert help with Ongoing Support

Schedule a free consultation with our ServiceTitan certified consultants. We'll review your setup and show you exactly how we can help.

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Sources & References

Where this guidance comes from

TradeWeave is a ServiceTitan Certified Provider; the platform details on this page trace to ServiceTitan's own first-party documentation.

ServiceTitan Knowledge Base (official help center)https://help.servicetitan.comServiceTitan Training Hub — official training optionshttps://www.servicetitan.com/company/trainingServiceTitan Certified Provider directoryhttps://www.servicetitan.com/certified-providers
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TradeWeave is a ServiceTitan Certified Provider helping home-service, industrial, and commercial contractors implement, train on, and optimize the ServiceTitan platform.

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Location

Serving contractors nationwide

Hours

Monday - Friday, 8:00 AM - 6:00 PM EST

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