The challenge
In the owner's own words, "switching to ServiceTitan can feel like learning an entirely new language." For a busy roofing and fencing contractor, that's a real problem: ServiceTitan is powerful, but configuring it to match how your business actually runs is a project in itself.
The harder issue was capacity. As the owner put it, "everyone in the company already has a full-time job, and nobody's role is specifically to craft the software to run exactly how you need it to." There was no internal person who could own the migration, the configuration, and the team's training on top of running the business.
What TradeWeave did
TradeWeave stepped in as the dedicated team Guaranteed Roofing didn't have internally. As a ServiceTitan Certified Provider, we handled the heavy lifting of the transition — configuring the platform around the way the business already works rather than forcing the business to bend around a generic setup.
Throughout the move we stayed hands-on: translating ServiceTitan's "new language" into the contractor's day-to-day, guiding the team through the change, and making sure the people who'd use the system every day were brought along, not left behind.
The outcome
- Made the switch to ServiceTitan with an expert team driving it — instead of the owner trying to learn and configure the platform alone, on top of running the company.
- ServiceTitan configured to match how Guaranteed Roofing actually operates, rather than a one-size-fits-all default.
- An owner who would tell other roofers he doesn't know how you'd make the transition without a partner like TradeWeave.
Switching to ServiceTitan can feel like learning an entirely new language. As a business owner, everyone in the company already has a full-time job, and nobody's role is specifically to craft the software to run exactly how you need it to. I don't know how any roofer could make this transition successfully without a group like TradeWeave. These girls have been awesome — truly incredible — in helping us get to where we want to go. If you're moving to this platform, I don't know how you'd do it without them.